Frequently Asked Questions
1) Is VPNFlow available in China and Hong Kong?
Yes, VPNFlow is verified to work in both China and Hong Kong.
2) Do you offer customer support?
Yes, we provide support via email at
support@vpnflow.cloud. You can inquire about your account status, request server access in another region, and ask any other service-related questions.
3) How many devices can I connect to VPNFlow simultaneously?
You can install your profile on multiple devices, but only one device can connect at a time with the same profile. For multiple simultaneous connections, we recommend purchasing separate profiles with different email addresses.
4) What user data do you collect?
We collect only essential information: your email address and payment transactions. No additional user information is gathered.
5) Do you log or monitor my internet activity?
No, we do not monitor or log browsing activities. We keep no records of user activity or IP addresses.
6) Are there restrictions on bandwidth or speed?
Currently, there are no limitations. However, we may impose restrictions in the future if misuse occurs. Advance notice will be provided if changes are made.
7) Is there a money-back guarantee?
Yes, we offer a 30-day money-back guarantee for the first purchase. If you're dissatisfied, request a refund within 30 days. Subsequent purchases are not eligible for refunds.